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Pramac Generator Warranty

Pramac will provide warranty coverage on all Pramac generators as per the following guidelines:

✓ To be eligible for the warranty, proof of purchase clearly defining date of purchase must be provided. No repairs may be carried out prior to authorised repairs, on pain of rendering the warranty null and void.

✓ The Manufacturer will repair and or replace, at Manufacturer’s discretion, any part that should prove defective within the scope of ordinary use, through a service centre authorized by the Manufacturer. The Manufacturer reserves the right to make final decisions regarding the approval of warranty claims.

✓ Each product must be subject to regular maintenance according to the documentation supplied and only original spare parts may be used. Any component replaced under warranty becomes the property of the Manufacturer. All replacement components substituted under warranty will be considered a part of the original product and, consequently, the warranty for such components will expire along with that of the original product.

✓ The warranty is not transferrable; therefore, any warranty claim must be submitted by the original owner.

✓ The warranty is limited to the replacement of parts (and the cost strictly tied to replacement) that have presented a manufacturing defect or assembly fault.

✓ The warranty does not cover any other liability and/or obligation as regards additional expenses, as well as direct and/or indirect damage or losses due to both total and partial use and/or impossibility of use.

✓ The warranty on original spare parts is valid for 6 months starting from the date of purchase on behalf of the customer and user, as documented by the receipt of sale.

✓ Repairs carried out during the warranty period are to be considered ex the authorized service centre closest to the customer’s office.

✓ The product must be submitted at the location where the warranty may be claimed, free of alterations and devices and/or accessories installed, with the exception of those already present at the moment of sale.

Warranty Period

Pramac generators are covered by warranty for the period as published below and in effect at the time of sale, and shall be governed by all limitations and exclusions.

Warranty Coverage:

Portable Generators

✓ 12 months from sales date to user or 1000 operation hours, whichever occurs first.


Stationary Generators

✓ 12 months from sales date to user.


Warranty Exclusions

Any damage caused from the following:

✓ Defects caused by contaminated oils or fuels, or those due to the use of inappropriate fuels, oils or lubricants.
✓ Packaging or transportation costs relative to the warranty claim.
✓ Products that have been modified or altered without prior written authorisation on behalf of the Manufacturer.
✓ Defects due to, but not limited to, normal wear and tear, accidents, improper use, abuse, negligence, improper installation and use.
✓ Collisions, fires, floods and/or other accidental events, including those geological or atmospheric events.
✓ Costs due to delays in repairs or replacement of defective parts or rental of equipment used during repairs.

The Manufacturer excludes all other warranty conditions, terms, representations and undertaking whether express or implied. This warranty may be modified only by the Manufacturer, in writing. This warranty entails specific legal rights, as well as other rights that may vary from one country to another.

Limitation of Liability

Pramac shall in no case be liable to the purchaser, any successors in interest or any beneficiary or assigned of this contract or any breach therefore, or any defect in, or failure of or malfunction of the Equipment hereunder, whether based upon loss of use, lost profits or revenue, interest, lost goodwill, work stoppage, impairment of other goods, loss by reason of shutdown or non-operation, increased expenses of operation, cost of purchase of replacement power or claims of the purchaser or clients of purchaser for service interruption whether or not such loss or damage is based on contract, warranty, negligence, indemnity, strict liability or otherwise.

Nothing is this limitation shall be taken to reduce Pramac liability for defective products as defined in the Commonwealth Trade Practices Act 1974.