At My Generator, we offer nationwide delivery* on our entire range (including free delivery on many items), and your product(s) are insured during the delivery process.
If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for re-delivery or for pick up. My Generator is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date that may occur.
Once you have the freight tracking information and the freight company's details, you may directly contact the freight company directly to discuss delivery date.
*Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 7-10 working days for delivery.
Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items they may arrive in separate shipments. My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.
NOTE 1: Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery.
NOTE 2: For some rural locations a door to door delivery service may not be available. In that case the customer will be required to collect from the local freight depot.
NOTE 3: Large items such as Sationary Generators, unloading facilities at the delivery address will need to be arranged at the purchaser's expense.
Free shipping is available on some products to most parts of mainland Australia. However, in some instances our freight provider is unable to delivery to remote locations. When this occurs we will contact the customer to advise of the closet delivery localilty we can send the goods to. If this is not to the customer's satisfaction we will cancel and refund the order.