Delivery

"Delivery Time was Fast as Hoped"

Hi there, just wanted to say thanks for getting us the generator we ordered in time for our camping getaway. Delivery time was fast as hoped. Can't wait to hit the open road with our caravan in tow. Thanks My Generator

Dave Mapleston, Collingwood VIC

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Delivery Process
 

Our freight provider delivers to business or residential addresses - Monday-Friday 9am-5pm.

You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched

Our discounted shipping rates require you to be at the delivery address on the day of delivery, so you can sign for the item

Our courier will deliver to the ground floor only no stairs/sheds/back yards

If a tail-lift delivery service is required please contact us, as additional charges will apply.

At My Generator, we offer nationwide delivery* on our entire range (including free delivery on many items), and your product(s) are insured during the delivery process.

If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for re-delivery or for pick up. My Generator is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date that may occur.

Once you have the freight tracking information and the freight company's details, you may directly contact the freight company directly to discuss delivery date.

*Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 7-10 working days for delivery.

Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items they may arrive in separate shipments. My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.

NOTE 1: Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. 

NOTE 2: For some rural locations a door to door delivery service may not be available. In that case the customer will be required to collect from the local freight depot.

NOTE 3: Large items such as Sationary Generators, unloading facilities at the delivery address will need to be arranged at the purchaser's expense. 

*Free Shipping*

Free shipping is available on some products to most parts of mainland Australia. However, in some instances our freight provider is unable to delivery to remote locations. When this occurs we will contact the customer to advise of the closet delivery localilty we can send the goods to. If this is not to the customer's satisfaction we will cancel and refund the order.

Particulars

Delivery fees (where applicable) have been calculated based on the size and weight of the item as well as the location of the delivery. The fee will be displayed during the checkout when the post code for the destination is entered.

Delivery Times

Please note that delivery times and prices may vary depending on the location of the products as some items are made to order or require specification preparation. For Metropolitan areas, delivery time will typically be between 2-5 business days from dispatch. Delivery times will be longer for rural and remote locations.

Please feel free to Contact Us should you have any queries regarding delivery times.

Insurance

Your goods are fully insured throughout the delivery process. You will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payments and Returns Policy.

If you have any questions relating to deliveries, please do not hesitate to contact the My Generator team here: Contact Us.