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Service and Technical Support

How to find technical support for your product?

Are you experiencing technical issues with your product?

The first place to check for trouble shooting is our FAQ Page.

At My Generator, most of our manufacturers have technical experts available to help you fix most issues over the phone by calling their tech support hotlines.

Since they designed and built the products, their experienced technicians have more knowledge than any reseller.

We recommend calling a technical expert before scheduling a return or taking the product in for repairs.

 

How to find an approved service centre for you product?

Purchasing a product from My Generator is not unlike purchasing from a large warehouse retailer. 

If you experience a technical issue or problem with your product while it's covered under warranty, the home improvement centres won't repair it for you. They will refer you to the manufacturer/distributor or a local service centre. 

My Generator works the same way. All of our products are backed by a minimum twelve month manufacturer's warranty. 

If your product needs servicing while under warranty, we recommend you contact the manufactuer who can advise of the closest approved service centre, who will inspect/repair the product under the manufacturer's warranty policy for you.

 

ADVANCED POWER Generators

Ph: 1300 733 004 


AIRCOMMAND Products 

Ph: 1800 212 121

Approved Service Agent Directory

 

AIRHEAD Products

Ph: 1300 252 725

 

AR BLUE CLEAN Products 

Ph: 1300 650 659

 

ARTICOLD Products 

Ph: 03 9437 0737

Approved Service Agent Directory

 

BLA Products

Ph: 1300 252 725

 

BRIGGS & STRATTON Products

Ph: 1800 356 632

Approved Service Agent Directory

 

BUSHMAN Products 

Ph: 03 9437 0737

Approved Service Agent Directory

 

CAMEC Products 

Ph: 1300 422 632

Approved Service Agent Directory

 

CANNON Products

Ph: 1300 252 725

 

CROMMELINS Products

Ph: 1300 650 659

Approved Service Agent Directory

 

CROMTECH Products

Ph: 1300 650 659

Approved Service Agent Directory


DOMETIC Products 

Ph: 1800 212 121

Approved Service Agent Directory

 

DUNLITE Generators 

Ph: 1800 248 699

Approved Service Agent Directory

 

EBERSPACHER Products 

Ph: 1800 212 121

Approved Service Agent Directory

 

ECHO Products 

Ph: 1800 333 428

Approved Service Agent Directory

 

ENERDRIVE Products 

Ph: 1300 851 535

 

ENGEL Products 

Ph: 1300 302 653

Approved Service Agent Directory

 

EVAKOOL Products 

Ph: 07 5492 7777

Approved Service Agent Directory

 

FG WILSON Generators 

Ph: 02 4954 1400

 

FIAMMA Products 

Ph: 1300 422 632

Approved Service Agent Directory

 

FISCHER PANDA Generators

Ph: 1300 252 725

 

GENELITE Generators

Ph: 1300 305 912

 

GENERAC Generators

Ph: 1800 333 428

Approved Service Agent Directory

 

GENTECH Generators 

Ph: 1800 248 699

Approved Service Agent Directory

 

GERNI Products 

Ph: 1300 556 710

Approved Service Agent Directory

 

HIMOINSA Generators

Ph: 1300 650 659

 

HUMMINBIRD Products

Ph: 1300 252 725

 

ISOTHERM Products

Ph: 1300 252 725

 

JETWAVE Products

Ph: 1800 957 992

 

KRANZLE Products

Ph: 1800 812 223

 

KUBOTA Generators 

Ph: 1300 436 738

 

MASTERVOLT Products

Ph: 1300 252 725

 

MILENCO Products

Ph: 1800 212 121

Approved Service Agent Directory

 

MINN KOTA Products

Ph: 1300 252 725

 

POWERLINK Generators 

Ph: 1300 436 738

 

POWERLITE Generators 

Ph: 1300 436 738

 

POWERSHOT Products

Ph: 1800 812 223

 

PRAMAC Generators

Ph: 02 9071 8181

 

REDARC Products

Ph: 08 8322 4848

 

RV MEDIA Products

Ph: 1300 422 632

 

SPORTSSTUFF Products

Ph: 1300 252 725

 

SUBARU Generators

Ph: 1300 650 659

Approved Service Agent Directory


SUPASWIFT Products 

Ph: 1800 333 428

Approved Service Agent Directory

 

THUNDER Products 

Ph: 1800 212 121

Approved Service Agent Directory


TMC Products

Ph: 1300 252 725

 

TRUMA Products 

Ph: 1800 212 121

Approved Service Agent Directory

 

VITRIFRIGO Products 

Ph: 1300 422 632

Approved Service Agent Directory

 

WAECO Products 

Ph: 1800 212 121

Approved Service Agent Directory

 

WATER MASTER Products 

Ph: 1800 248 699

Approved Service Agent Directory

 

YAMAHA Generators

Ph: 1300 656 276

Approved Service Agent Directory