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Service and Technical Support

How to find technical support for your product?

Are you experiencing technical issues with your product? No dramas!

The first place to check for trouble shooting is our FAQ Page.

At My Generator, most of our manufacturers have technical experts available to help you fix most issues over the phone by calling their tech support hotlines.

Since they designed and built the products, their experienced technicians have more knowledge than any reseller.

We recommend calling a technical expert before scheduling a return or taking the product in for repairs.

 

How to find an approved service centre for you product?

Purchasing a generator from My Generator is not unlike purchasing from a large warehouse retailer. 

If you experience a problem with your generator while it's covered under warranty, the home improvement centres won't repair it for you. They will refer you to the manufacturer/distributor or a local service centre. 

My Generator works the same way. All of our products are backed by a minimum twelve month manufacturer's warranty. 

If your product needs servicing while under warranty, we recommend you contact the manufactuer who can advise of the closest approved service centre, who will repair the generator for you.

 

ADVANCED POWER Generators

Ph: 1300 733 004 


AIRCOMMAND Products 

Ph: 08 8345 8444 

 

AR BLUE CLEAN Products 

Ph: 1300 650 659

 

CROMMELINS Generators

Ph: 1300 650 659

Approved Service Agent Directory

 

CROMTECH Generators

Ph: 1300 650 659

Approved Service Agent Directory

 

DOMETIC Products 

Ph: 1800 212 121

 

DUNLITE Generators 

Ph: 1800 248 699

Approved Service Agent Directory

 

FG WILSON Generators 

Ph: 02 4954 1400

 

GENERAC Generators

Ph: 1800 333 428

Approved Service Agent Directory


GERNI Products 

Ph: 1300 556 710

Approved Service Agent Directory

 

GENTECH Generators 

Ph: 1800 248 699

Approved Service Agent Directory

 

HIMOINSA Generators

Ph: 1300 650 659

 

HYUNDAI Generators

Ph: 1800 833 800

Approved Service Agent Directory


KUBOTA Generators 

Ph: 1300 436 738

 

POWERLINK Generators 

Ph: 1300 436 738

 

POWERLITE Generators 

Ph: 1300 436 738

 

PRAMAC Generators

Ph: 1300 733 004

 

SUBARU Generators

Ph: 1300 650 659

Approved Service Agent Directory


SUPASWIFT Products 

Ph: 1800 333 428

 

TRUMA Products 

Ph: 1800 212 121

 

WATER MASTER Products 

Ph: 1800 248 699

 

WAECO Products 

Ph: 1800 212 121

 

YAMAHA Generators

Ph: 1300 656 276