In order for a manufacturer to assist you quickly in the case of a warranty claim, please have your tax invoice on hand when you call. If you do not have one please contact My Generator on 1300 400 122 or [email protected] and we will email you a copy.
If the goods you have purchased cease to function as required within the warranty period, or need servicing, the appropriate place to contact is the manufacturer's / supplier's customer service centre. It is the supplier / manufacturer of these products that handles all service and warranty related issues for their individual products. Generally, if they can't resolve the issue over the phone, they will refer you to the closest service agent who can inspect, service, or diagnose and repair any faults that may be required in order to get your product back to perfect working order. My Generator will always help facilitate the process between the customer and manufacturer if necessary.
Contact details of the customer service centres are supplied with the goods - e.g. in the owner's manual/handbook, or warranty booklet.
If you did not receive this information with your order please contact us on 1300 400 122 or email [email protected] and we will arrange to have this information sent out for you.
Details of the warranty period for each item is included on the product detail page on our website.
In order for our Suppliers Service Departments to assist you quickly in the case of a claim, please have your original order or tax invoice number on hand when you call. If you do not have one please contact My Generator on 1300 400 122 or email [email protected] and we will email you a copy if needed.
Here at My Generator, we only deal with highly regarded, industry leading manufacturers. All of our products are back by a minimum 12 month warranty. Each manufacturer’s warranty is different. Please follow the links below to access warranty details for each manufacturer: