30 DAY RETURNS
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please check below: We must be notified within 30 days of you receiving the item that you intend to return it. The item must then be returned to the manufacturer (in Sydney) within 7 days following this notification (see Returning Items* under the warranty tab).
_ The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
_ The item/s are NOT opened, used, worn or damaged, and are in perfect condition when the manufacturer receive them back.
_ That you DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
_ The item is securely packed to ensure it is received back by us in original and re-saleable condition.
_ Handling fees will apply: $9.95 0-25kg / $19.95 25+kg. Either of these will be deducted from the refund provided.
_ The refund amount will also have original freight costs deducted. If the item was sent with free postage, a 20% postage fee will also be deducted from the refund amount.
_ If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
_ Credit card surcharges will be deducted from the refund amount.
If you wish to take up this offer, please undertake the following:
_ Send an email to [email protected] stating your order number, the item/s you wish to return, and the reason for the return.
_ Our Customer Service Department will review your email and forward it to the manufacturer. Once authorised, you will be issued with a Return Authorisation (RMA) number which must be included on the address label. All other relevant information will be sent to you at this time.
_ My Generator or the manufacturer will not accept the return of any item/s without an RMA attached.