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General Frequently Asked Questions

 

Have a question that’s not answered here? Contact us – we’ll be happy to help!


Yes, you are. Please call our amazing team on 1300 400 122 and they will help with over the phone orders.

No, we do not have a shopfront. We are an online store only and will delivery nationally across Australia.

When your products have been shipped, we will send you the tracking number to your email.

If you have an account with us, you can also track your order by login to your account.

The delivery time depends on where in the country you are located, and where the product is being shipped from. We always try to delivery the products to our customers in the fastest way. If you are in a metropolitan area, delivery time will typically be around 2-5 business days from dispatch.

Note: Due to Covid-19 and the demand of online shopping, we are experiencing dispatch & delivery delays.

Yes, we do! We offer Zip Pay to our customers which means you can Own it Now, pay later!

CLICK HERE if you want more information about Zip!

We always encourage our customers to test their product within 15 days of receipt so we can quickly remedy the mechanical problems.

Please CLICK HERE for more information on Faulty Products.

You can also call our friendly staff on 1300 400 122, optional is to fill out a contact form HERE.

If the product is out of stock, this means that we do not have an estimated time of arrival. You can fill in the “Notify me when product is back in stock”, and you will get an email when we have the product back in stock.

You can also contact our friendly staff if you want to find a similar product that is in stock.

Contact details of the customer service centres are supplied with the goods - e.g. in the owner's manual/handbook, or warranty booklet.

If you did not receive this information with your order, please contact us on 1300 400 122 or email admin@mygenerator.com.au and we will arrange to have this information sent out for you.

Please read more about warranty claim on our Warranty Information page HERE.