DELIVERY METHOD: FREIGHT
Want Hassle-Free Delivery?
_ Enter your MOBILE number during check out: Our courier calls MOBILE numbers to book the delivery day. Monday-Friday 9am-6pm.
_ A delivery day – not time: Our discounted shipping rates require you to be home 9am-6pm on the day of delivery. Perhaps a business address is more convenient for you. Simply change your delivery address in the checkout before purchasing.
_ Assistance: Large items will require you to assist the driver. Our courier will deliver to the ground floor only no stairs/sheds/back yards.
_ No PO Boxes: Signature is required.
If for any reason we miss you on the delivery day, a card will be left for you to call the depot to collect the goods. For a second delivery you will need to pay extra freight cost. Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 7-10 working days for delivery.
Any changes to address after checkout will not be considered as valid.
My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers. This also includes failure to provide an answered phone number which is essential to facilitate delivery of bulky freight. Please be aware that P.O Boxes cannot receive items above 25kg or longer than 1 metre. We highly recommend that you change your delivery address to a workplace for items that are large and bulky prior to purchase.
Re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.