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Gasmate Warranty Statement

SITRO GROUP AUSTRALIA (S.G.A.) warrants the purchaser of this product against defects in workmanship and materials for the following periods from the date of purchase:

For domestic use:

  • Stainless steel components - 5 years (surface oxidization excluded)
  • Enamel components - 5 years (chips excluded)
  • Powder coated components 1 year - Burners 3 years (surface rust excluded)
  • Cast iron cooking plates & burners 3 years (surface rust excluded) - Valves 3 years
  • Ignition 1 year - All other items 1 year

For commercial use:

  • 3 months

 

This warranty is not transferable to a subsequent purchaser if the product is sold by the original purchaser during the warranty period.

If a warranty fault appears within the warranty period, S.G.A. reserves the right to replace or repair the product.

In the event that S.G.A. chooses to replace the product, this original warranty will expire at the original date.

If the product includes various accessories or components, only the defective accessory or component will be replaced or repaired.

S.G.A. reserves the right to replace defective parts of the product with parts and components of similar quality, grade and composition where an identical part or component is not available.

Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products.

To make a warranty claim, first contact S.G.A's Customer Service Line on the contact number below.

The purchase receipt for this product is to be retained and must be presented if making claim under the terms of this S.G.A. warranty.

Warranty repairs are free of charge, provided the product is delivered to our Service Department at 33-35 Lionel Road, Mt Waverley, Victoria, 3149 or to one of our Authorised Service Agents.

If a warranty fault is found the freight cost will be credited to the owner.
If no fault is found the product will be returned and any costs associated with the service will be charged to the owner.

Products sent freight forward will not be accepted.
In most cases the defective accessory or component only will need to be returned. The product or part of the product being returned must be adequately protected in a box.

S.G.A. will not be responsible for any in-transit loss or damage.

This warranty does not apply to any defect, deterioration, loss, injury or damage occasioned by or as a result of misuse or abuse, negligent handling or storage, normal wear and tear or if the product has not been installed and used in accordance with S.G.A.'s instructions, recommendations and specifications or if the product has been subjected to abnormal conditions. The warranty does not apply to blockages caused by insects or living organisms.

The warranty is void if there is evidence of the product being tampered with by unauthorised persons.

The warranty does not extend to installation or disconnection costs.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.

Register your Warranty online at www.gasmate.com.au
A receipt or proof of purchase is required and must be kept for your records.