Delivery and Pick Up
At My Generator, we go above and beyond; we offer nationwide delivery on our entire range (including free delivery on many items). Simply enter your postcode into the shipping calculator on a product page and the shipping price will be displayed.
Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items they may arrive in separate shipments. My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.
Upon dispatch of your item, you will be provided freight tracking details and you will be able to trace your delivery online. You will also be provided details of the freight company delivering your item(s).
A re-delivery fee will be charged on buyers for item that is undeliverable and/or returned to My Generator due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. It is necessary to provide a contact telephone number for delivery purposes.
Upon confirmation of your order, the dispatch process will commence immediately in preparation for shipment (and tracking/freight company details provided as mentioned above). The shipping process can vary depending of the brand of your product(s).
Click on the brand below for specific delivery process:
- Advanced Power
- Water Master
- FG Wilson
Delivery fees (where applicable) have been calculated based on the size and weight of the item as well as the location of the delivery. The fee will be displayed during the checkout when the post code for the destination is entered.
Please note that delivery times and prices may vary depending on the manufacturer of the products as some items are made to order or require specification preparation. For Metropolitan areas, delivery time will typically between 2-7 business days (although sometimes quicker) from dispatch. Delivery times will be longer for rural and remote locations. Please feel free to Contact Us should you have any queries regarding delivery times.
Your goods are fully insured throughout the delivery process. You will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payments and Returns Policy page.
If you have any questions relating to deliveries, please do not hesitate to contact the My Generator team here: Contact Us.