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Dometic Waeco Warranty

Waeco products are part of the Dometic Group.  

WARRANTY PERIOD DEPENDS ON TYPE OF PRODUCT:

• 5 YEAR WARRANTY:  

WAECO Ice Boxes

3 YEAR + 2 Warranty:

WAECO portable CFX range compressor driven refrigerators/freezers are fully covered against all manufacturing defects for 3 years from date of purchase. The refrigeration compressor motor (does not include electronic module) is covered (material only) for an additional 2 years ( 3 + 2 not applicable to CDF models and CF-18).

3 YEAR Warranty:

All WAECO DC Compressor driven refrigerator/freezers.
Waeco CF models (excluding CF-18) 
All Dometic Absorption Fridges
Dometic Waeco Drawer Fridge

2 YEAR Warranty: 

CDF models
CF-18

1 YEAR Warranty:

All Dometic / WAECO electronic coolers (non compressor)
All other Dometic / WAECO products and accessories are fully covered against all manufacturing defects for 1 year from date of purchase, including;

Inverters
Batteries & Battery Packs
Adaptors
Mini fridges
Awnings
Doors
Windows
Other vehicle accessories 

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CAN I EXTEND THE WARRANTY PERIOD ON A PRODUCT? 

Yes you can!  Please CLICK HERE for details on the Dometic Care program which allows you to purchase extended warranty on certain Dometic - Waeco products.   


Statement from Dometic-Waeco:

WAECO ‘BEST MATE’ WARRANTY

We think this is the best mobile and portable fridge service available, here’s how it works.

WAECO FULL WARRANTY STATEMENT

OUR AIM

To ensure that you have a fridge to use and enjoy even in the unlikely event that your fridge develops a problem. So if you ever need warranty service anywhere in the country, we would like you to think of WAECO as one of your best mates. OUR PLAN If your fridge fails within the warranty period, WAECO will ensure swift warranty backup at any of our extensive network of service centres across the country. If there is an unreasonable delay in the repair of your refrigerator, WAECO will arrange a loan refrigerator for you until yours is ready. If you’re travelling and can’t wait, we’ll coordinate the repair to be undertaken at the next suitable destination at which you can drop in your fridge. (Some conditions apply, see below).

WHO IS ELIGIBLE?

This full service applies to all portable compressor driven refrigerators and freezers and is a free service to all holders of a current WAECO warranty and applies to the actual WAECO fridge/freezer covered by that warranty.

WHAT IF I HAVE OTHER WAECO PRODUCTS?

Swift warranty backup service will be provided, however it is not practical to offer loan units for products other than portable compressor fridge/freezers.

WHAT IF MY FRIDGE IS OUT OF WARRANTY?

The same service is still available for the life of your WAECO product however after your warranty expires a service charge and a rental charge for the loan fridge (if required) will apply.

HOW DO YOU GET SERVICE?

Call our service hotline on 1800 21 21 21 and our service staff will discuss your problem and advise the nearest service centre to you. If you have not previously registered, please be prepared with your proof of date of purchase details so that we can issue you with a warranty registration number in the most efficient manner possible.

TERMS & CONDITIONS

Occasionally due to circumstances beyond the control of WAECO, loan fridges may not be available at all service centres all of the time. Loan fridge may be a different model to the one you own. Loan fridge must be returned in person by the customer to the agent to whom it belongs once your unit is repaired and ready for pickup i.e. only suitable for short round trips or if staying near the agent.