My Generator Product Delivery Details
At My Generator, we offer nationwide delivery on our entire range (including free delivery on many items), and your product(s) are insured during the delivery process.
Full My Generator delivery process:
✓ Our freight provider delivers to business or residential addresses - Monday-Friday 9am-5pm.
✓ You will be able to trace your delivery online with a unique tracking number which will be emailed to you once the item is dispatched. You will also be provided the freight company's details.
✓ Our discounted shipping rates require you to be at the delivery address from 9am-5pm on the day of delivery, so you can sign for the item.
✓ Our courier will deliver to the ground floor only no stairs/sheds/back yards.
✓ If a tail-lift delivery service is required please contact us, as additional charges may apply.
If you are not at the address on the delivery date to sign for the item, a card from the freight company will be left containing the details to contact them and arrange for re-delivery or for pick up. My Generator is not liable for any cost relating to re-delivery as a result of the recipient not being at the delivery address on the delivery date that may occur.
Unfortunately My Generator cannot provide 'authority to leave'. Once you have the freight tracking information and the freight company's details, you may directly contact the freight company directly to discuss such requests.
Note that you can either have your item(s) delivered directly to the door of your business or residence, or you can elect the delivery location to be your nearby freight depot for collection if that is more convenient.
Buyers in remote areas such as Islands, mining camps, rural farms etc will need to collect from the nearest freight depot. Items are generally dispatched within 1-2 days after payment is cleared. Large items take more time please allow 7-10 working days for delivery.
Be aware that our products are often shipped from different locations depending on the delivery destination. If you order two different items they may arrive in separate shipments. My Generator is not liable for any delay, losses and/or damage of items due to changes of delivery address after checkout, or mistakes made by buyers.
A re-delivery fee will be charged on buyers for an item that is undeliverable and/or returned to My Generator due to incorrect delivery address or unsuccessful delivery. Items will only be delivered during normal business hours (9am to 5pm AEST) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Please do not use P.O. Box addresses. Most items are sent via courier and require a street address for delivery. It is necessary to provide a contact telephone number for delivery purposes.
Please note that for particularly large items such as Sationary Generators over 200 kilograms, crane particulars at the delivery address will need to be arranged and shipping fees incurred accordingly.
Delivery fees (where applicable) have been calculated based on the size and weight of the item as well as the location of the delivery. The fee will be displayed during the checkout when the post code for the destination is entered.
Please note that delivery times and prices may vary depending on the location of the products as some items are made to order or require specification preparation. For Metropolitan areas, delivery time will typically be between 2-5 business days from dispatch. Delivery times will be longer for rural and remote locations.
Please feel free to Contact Us should you have any queries regarding delivery times.
Your goods are fully insured throughout the delivery process. You will be required to sign the Delivery Receipt when the item(s) is delivered; please take the time to inspect the goods before you sign the Delivery Receipt from the carrier. For further details relating to any possible damage during the delivery process, please refer to our Payments and Returns Policy page.
If you have any questions relating to deliveries, please do not hesitate to contact the My Generator team here: Contact Us.